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How gila80 Handles Your Personal Information

When you open an account with us, link your DANA, OVO, or GoPay wallet, or simply browse the lobby, you share data with us.

Account data protectedWallet details handled securelyYour rights, clearly statedContact us anytimeIndonesia-focused policy
gila80 How gila80 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we handle your details, our support team is the right place to start. Reach us through the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the chat widget in your account dashboard. Share your account email and describe your data request. We'll confirm receipt and follow up.
Email Support Send your privacy request to our support address found in the account help section. Include your registered email and wallet type — DANA, OVO, or GoPay.
Account Help Centre The Help Centre inside your account lists step-by-step paths for data access requests, cookie settings and wallet unlinking. Start there for self-serve options.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use layered technical controls to protect the information tied to your account — from the moment you log in on your phone to when a GoPay withdrawal clears on our end. Here is how each area works in practice.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure, as required by applicable local regulation in eligible regions.

Cookie Controls

Session cookies keep you logged in across tabs. Analytics cookies are anonymised. You can adjust non-essential cookies in your browser settings without losing your account access.

Account Security

Login activity is monitored for unusual patterns. If we detect a new device or an unfamiliar location, we may prompt an OTP verification step before allowing access.

Requesting Changes

To update, export or delete your personal data, submit a request via live chat or email with your account email and wallet type. We confirm requests within a reasonable timeframe.

Common Questions About Your Privacy on gila80

These are the questions we hear most from Indonesia accounts about data, rights and how we handle wallet information. If yours isn't here, reach out through live chat.

We collect your name, email address, contact number and account credentials. Once you link a wallet like DANA or OVO, we also record the wallet identifier used for each transaction.

No. We never store your e-wallet PIN or password. We record only the transaction reference and wallet identifier so we can match deposits and withdrawals to your account correctly.

Contact our support team via live chat or email, include your registered account email, and specify that you want a data export. We will locate your record and respond within a reasonable period.

Yes. Submit a deletion request through live chat or the support email listed in the Help Centre. Some records may be retained where local law in eligible regions requires it.

Session cookies keep your account active as you move between lobby sections. Non-essential analytics cookies are anonymised. You can turn off non-essential cookies in your browser without losing account access.

Reach our team through live chat in your account dashboard or via the support email in the Help Centre. Include your account email and a brief description so we can investigate quickly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.